Terms of service

1. Definitions

1.1. We or Seller or OXFORD – UAB Pora batų, a private legal entity registered in the Register of Legal Entities of the State Enterprise Registrų centras“ of the Republic of Lithuania, legal entity code 304928191, registered office address at T. Ševčenkos g. 20-42, Vilnius.

1.2. Store – the Seller’s online store specified below: www.oxford.lt

1.3. You or Buyer – any natural or legal person purchasing goods in the Store. A natural person can be a Buyer only if they are at least 18 years old or, if they are a minor aged between fourteen and eighteen, they have the consent of their parents or guardians.

1.4. Parties – the Buyer and the Seller together.

1.5. Personal Data – any information about a natural person who is identified or can be identified.

1.6. Rules – these rules governing the purchase and sale of Goods in the UAB Pora batų store.

1.7. Account – the result of the Buyer’s registration in the Store, which creates an account storing their personal data and order history.

1.8. Privacy Policy – a document approved by the Seller, which sets out the main rules for processing Personal Data when using our Store.

2. General Provisions

2.1. By using the Store, you confirm that you have read and agree to the Rules. The Rules are a legal document binding on the Parties. They establish your and our rights and obligations, the conditions for purchasing and paying for goods, the procedures for delivering and returning goods, the liability of the Parties and other conditions related to the purchase and sale of goods in the Store.

2.2. Only Buyers as defined in clause 1.3 of the Rules may purchase goods in the Store. By accepting the Rules and confirming that you have read the Privacy Policy (clause 2.4 of the Rules), you confirm that you are entitled to purchase goods in the Store. Please note that some of the rights set out in the Rules apply only to Buyers who are natural persons purchasing goods or services for consumer purposes, as provided for by law.

2.3. We may change, amend or supplement the Rules at any time. You will be informed of this when you log in to the Store. The new version of the Rules takes effect as soon as it is published in the Store and will apply to all your new orders and purchases. If you do not agree with the new version of the Rules, you may choose not to use the Store. Please note that all orders and purchases confirmed by us will be governed by the version of the Rules that was in force at the time the order was confirmed.

2.4. You must familiarise yourself with our approved and publicly available Privacy Policy. By using the OXFORD website and Store, you also confirm your agreement to the Privacy Policy. If you do not agree with the Privacy Policy, you may choose not to use the Store.

2.5. The Store may run promotions, provide special offers or offer special services. In such cases, these Rules apply only to the extent that they do not conflict with the rules of promotions, special offers or services. Where there is any difference or inconsistency with these Rules, the rules of the specific promotion, special offer or service take precedence over these Rules. The Store may also include links to services provided by third parties (for example, delivery services). In that case, such third-party services are provided under, and subject to, the terms and conditions and rules of service provision established by those third parties.

2.6. If We have the right or obligation to provide you with information or documents by email, you are always responsible for providing us with a valid email address that belongs to you.

3. Ordering goods and the moment when the purchase–sale relationship is created

3.1. You have the right to buy goods in the Store in accordance with these Rules and the procedures set by the Store.

3.2. When ordering goods in the Store, you must enter the Personal Data required under the Privacy Policy in the relevant information fields provided by us so that we can properly process your order. If you do not provide the requested Personal Data, we will not be able to fulfil your order.

3.3. The contract for the specific goods is deemed to be concluded and to come into force when we send you an email to the address you have provided confirming that your order has been accepted and that the ordered goods will be dispatched to you. The order confirmation email we send you will include, on a durable medium, the version of the Rules applicable to the order so that you can save this information and refer to it later. From that moment, you undertake to accept the goods ordered and delivered from the Store and to pay the agreed price for them, if it has not already been paid. The contract is also deemed to be concluded in respect of the goods specified in the confirmation of future dispatch that we send you.

4. Your rights

4.1. You are entitled to buy goods in the Store in accordance with the procedure established by these Rules.

4.2. When you buy goods for personal use, you have the right to withdraw from the contract concluded with the Store in accordance with the procedure set out in these Rules.

4.3. You have the right to exchange or return purchased goods in accordance with the procedure set out in the Rules.

4.4. You have other rights set out in these Rules, in the Privacy Policy and in the legislation of the Republic of Lithuania.

5. Your obligations

5.1. When using the Store, you must comply with these Rules, the Privacy Policy and any other conditions clearly stated in the Store, fulfil your obligations and act in accordance with the legislation of the Republic of Lithuania.

5.2. You must pay for the goods you order and accept them in line with the procedures and time limits set out in these Rules.

5.3. When registering, you must provide complete, accurate and truthful information about yourself. If you provide inaccurate, false or misleading data in the registration form, your ability to use the Store may be restricted. If any of the data provided in your registration form changes, you must update it.

5.4. You undertake to provide all information necessary for the delivery of the goods. You can accept the goods yourself or designate another person to accept the goods. Goods may not be handed over to any person who is not specified at the time of ordering.

5.5. You undertake to keep your login details confidential, not disclose them to third parties and ensure that no third party uses your login details to order or purchase goods and/or services. You are solely responsible for any actions taken by third parties using your login details. If you lose your login details, you must notify us immediately.

5.6. You undertake to compensate for all losses and damage caused by your culpable actions.

6. Our rights

6.1. We have the right to change, suspend or terminate the operation of certain functions of the Store or any part of them, as well as to change the layout, content and description of elements in the Store.

6.2. We have the right to suspend or terminate the operation of the Store. In such a case, all your accepted and confirmed orders will be completed under the agreed terms and conditions, and new orders will not be accepted.

6.3. If you attempt to compromise the stability or security of the Store, or if you fail to meet your obligations, we have the right, immediately and without prior notice, to restrict or suspend your access to the Store or, in exceptional cases, to close your Account.

6.4. We have the right to cancel your order without prior notice if, having chosen one of the payment methods set out in Clauses 8.2.1–8.2.2 of the Rules, you do not pay for the goods within 3 (three) working days.

6.5. If, due to technical difficulties, Store malfunctions or for other reasons, we are or would be unable to fulfil your order, we have the right to cancel that order and inform you of the cancellation within 1 (one) working day. If you have already paid for the goods purchased, the payment will be refunded to your account within 10 (ten) working days.

6.6. If any questions arise regarding the information provided in the order, we have the right to contact you using the contact details specified in the order. In such a case, the delivery period for the goods starts from the date we contact you and receive the clarified information from you. We have the right to cancel your order without prior notice to you if: (a) we are unable to contact you within 3 (three) working days after the order is placed; or (b) you do not provide the information we request within the deadline set by us; or (c) you do not agree to, or do not give us, consent to the processing of your Personal Data.

6.7. We also have other rights set out in these Rules, the Privacy Policy, other Store documents and/or the legal acts of the Republic of Lithuania.

7. Our obligations

7.1. We undertake, under the conditions set out in these Rules and other Store documents, to enable you to use the services provided by the Store.

7.2. We undertake to respect your privacy and to process your Personal Data only in accordance with the procedure laid down in the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.

7.3. Before you place an order, we will inform you about the suspension or termination of any Store functions that are relevant to the fulfilment of the order, as well as about all important changes. Providing information in the Store is considered proper notification.

7.4. We undertake, under the conditions set out in the Rules, to deliver the goods you have ordered and to accept goods you return.

7.5. If, due to important circumstances, we cannot deliver the goods you have ordered, we undertake to offer you an equivalent product or one whose characteristics are as similar as possible. If you refuse to accept a product offered as equivalent or similar, we undertake to refund the money you have paid within 14 (fourteen) working days, if an advance payment was made, and in all cases to cancel the order.

7.6. If we do not agree with your claims, we must provide you with a detailed, reasoned written response no later than 14 (fourteen) calendar days from the date of receipt of your request, unless the legal acts of the Republic of Lithuania or the European Union provide otherwise.

7.7. We undertake to fulfil the other obligations imposed on us in the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.

8. Prices of goods, payment procedure and terms

8.1. The prices of goods in the Store and in your order are indicated in Euros, including VAT.

8.2. You can pay for the goods you have ordered in one of the following ways, subject to the conditions specified in the Rules:

8.2.1. Apple Pay/Google Pay;

8.2.2. in cash or by bank card when collecting the goods at the OXFORD store at Malūnų g. 6, Vilnius;

8.2.3. BLIK;

8.2.4. PAY U;

8.2.5. by instant electronic payment (Visa, MasterCard credit and/or electronic payment cards);

8.3. We will start processing your order and the delivery period for the goods will begin to run only after you have paid for the goods, except where you choose to pay for the goods on delivery/collection (Clause 8.2.2 of the Rules). Following the payment instructions provided in the Store, you must pay us for the goods no later than 3 (three) working days from the moment the purchase–sale agreement for the goods is concluded (except where you choose to pay for the goods on delivery/collection or you use a leasing service). Payment is deemed completed only once the full amount due has been received and credited to Our bank account.

8.4. You can also pay in cash or by bank card when collecting the goods at the OXFORD showroom (store).

8.5. When paying by the methods set out in clauses 8.2.1–8.2.2 of the Rules, you must pay for the goods within 3 (three) working days. In accordance with clause 6.4 of the Rules, We are entitled to cancel Your order without prior notice if You do not pay for the goods within 3 (three) working days.

8.6. When paying via your bank’s online banking system, select your bank’s logo when placing the order. After confirming the order, you will be automatically redirected to your online banking, where you will need to confirm your login and the generated payment using the passwords provided by your bank. You can also set up the transfer yourself and pay from any bank in the way you normally do. If you choose this payment method, the order confirmation email will specify the amount, bank account number and other information required to make the payment. If you choose to pay by card or via your Paysera account, you will be redirected to the payment service provider’s server.

8.7. When making card payments, using Paysera, banking services and/or online banking, all responsibility for data security lies with the relevant payment service provider, since all payment transactions are carried out in their system.

8.8. By accepting the Rules, you agree that the purchase documents for the goods – VAT invoices, which also serve as warranty certificates – will be sent electronically to the email address specified in your registration form no later than at the time the goods are handed over to you. VAT invoices set out the selected goods, their quantity, any discounts applied, the final price of the goods including all taxes, and other information required by the legislation governing accounting.

8.9. The price of the goods will not change after We have confirmed the order, except where the price has changed due to a technical error in the information systems or other objective reasons beyond our control. In such a case, if you do not agree to purchase the goods at the new price, you may cancel the order by informing us within 2 (two) working days. If you cancel your order in accordance with this clause, all amounts you have paid will be refunded to you.

8.10. The payment procedure may be subject to additional terms and conditions specified on the OXFORD website and/or in other Store documents.

9. Delivery of goods

9.1. When ordering goods, you can choose one of the following delivery methods: delivery via Venipak courier service to the address you specify, delivery to a selected Venipak collection point, or collection from the OXFORD showroom at Malūnų g. 6, Vilnius.

9.2. We use Venipak courier services for the delivery of goods. Delivery prices and times are specified in the terms.

9.3. If, when placing an order, you choose delivery via courier service:

9.3.1. You agree to provide the exact delivery address for the goods and any other information needed for smooth delivery (e.g. door code, locked gate, the need to call on arrival, etc.).

9.3.2. You agree to accept the goods yourself, or ensure that the person specified when placing your order does so. When accepting the goods, you must present a valid personal identity document. If you are unable to accept the goods yourself and they are delivered to the address you have provided, you may not make any claims against Us regarding delivery of the goods to the wrong person.

9.4. If, when placing an order, you choose delivery to a collection point of the selected service provider, the applicable fee will be shown when you place the order, and detailed delivery terms will be provided in the Store. The standard terms and conditions of the collection point service providers also apply to the delivery of goods. We will inform you by email when the item is ready for collection.

9.5. You can also collect the goods directly from our showroom at Malūnų g. 6, Vilnius. If you wish to do so, you must collect the goods during our showroom opening hours. When the goods are ready for collection, you will be notified by email or a responsible employee will contact you by telephone. When collecting your goods, you must present an identity document so we can verify that the person collecting the goods is the same person who placed the order.

9.6. We will supply your goods within the time limits set out in these Terms and Conditions. These time limits are always indicative and do not apply where we do not have the required goods in our warehouse and you have been informed about the shortage of the goods you ordered. We reserve the right to deliver the ordered goods in separate shipments. By agreeing to these Terms and Conditions, you accept that, in exceptional cases, delivery of the goods may be delayed due to unforeseen circumstances beyond our control. In such a case, we undertake to contact you immediately to agree the delivery time and other conditions for the goods (or part thereof). If we do not deliver the goods (or part of them) within the additional period agreed by the parties, you may cancel the order (or part of it) by informing us within 2 (two) working days. If you cancel the order (or part of it) in accordance with the procedure set out in this clause, you will be refunded all amounts you have paid.

9.7. We are not liable for any breach of the delivery times if the goods are not delivered to you, or are delivered late, due to the fault of third parties, your fault and/or circumstances beyond our control.

9.8. At the time of delivery of the goods to you, you, or the person specified when placing your order who is authorised to receive the goods (the recipient), must, together with the courier, check the condition of the shipment and the item(s) and sign the delivery/acceptance document. If you notice any damage to the shipment, you must record comments for the courier about the damage to the shipment or refuse to accept the shipment. Once you have accepted the shipment and/or signed the shipment delivery/acceptance document without any comments, it is considered that the goods have been handed over in proper condition and that there are no damages or discrepancies in the item(s) configuration (of the kind that can be identified during an external inspection of the goods). In such a case, claims regarding external damage to the item(s) will no longer be accepted. If you notice that the packaging of the delivered goods is damaged (crumpled, wet or otherwise visibly damaged), that the item(s) themselves are damaged and/or that the item(s) are incomplete, you must record this on the goods handover/acceptance document and, in the presence of the courier, draw up a free-form report on the damage or non-conformities of the shipment and/or item(s). If you fail to take these steps, we are released from liability for damage to the goods where the cause of such damage is not a manufacturing defect, and for discrepancies in the specification of the goods (size, colour or other measurements) where such discrepancies could have been identified during an external inspection of the goods.

9.9. The risk of accidental loss of or damage to the goods passes to you from the moment the goods are handed over to you.

9.10. If, under these Rules, you do not collect the goods within the specified time limit or they cannot be delivered to you and you have paid for the goods and their delivery, our representatives will contact you to arrange another time and/or method of delivery. If you still do not collect the goods or we again fail to deliver them to you, such goods will be returned to us, the order will be cancelled and you will be refunded the money paid for the goods, after deducting the bank fees applied to us for the bank transfers made, as well as the delivery fee, if it was charged, and any other related costs. If, under these Rules, you do not collect the goods within the specified time limit or they cannot be delivered to you and you have not paid for the goods, such goods will be returned to Us and the order will be cancelled. In such a case, we reserve the right to require you to reimburse us for the costs we have incurred, consisting of bank fees charged to us for bank transfers made, the delivery fee, if it was charged, and other related costs.

10. Product quality guarantee

10.1. The characteristics of each product sold in the Store are set out in the description on the relevant product page.

10.2. The goods we offer for purchase are of satisfactory quality, i.e. the properties of the goods match their description.

10.3. We are not responsible if the size, shape, colour or other parameters of the goods displayed in the Store do not correspond to the actual size, shape, colour or other parameters of the goods due to the characteristics of the display you use or other technical reasons. In all cases, we recommend that you read the product description.

10.4. Each of our products is covered by a statutory quality guarantee, i.e. a guarantee provided by law.

11. The right to withdraw from the purchase and sale agreement, the procedure for returning and exchanging goods

11.1. The right to withdraw from the purchase and sale agreement:

11.1.1. If you are a consumer and have purchased the goods for personal use, you have the right, within 14 (fourteen) days and without giving any reason, to withdraw from the contract for the purchase and sale of goods by notifying us in one of the ways specified below.

11.1.2. You notify us of your withdrawal from the purchase and sale agreement at the e-mail address specified in the Store. Upon receipt of your message, we will immediately send you a confirmation of receipt of the message.

11.1.3. This right of yours, set out in clause 11.1.1 of the Rules, is exercised in accordance with the provisions and procedure laid down in the applicable legislation. The right to withdraw from the agreement does not apply to any of the contracts listed in the applicable legal acts.

11.1.4. If you withdraw from the purchase and sale agreement before the goods have been delivered to you, we will treat your withdrawal as a cancellation of the order and inform you of this at the e-mail address you provided.

11.1.5. If you withdraw from the purchase and sale agreement after the goods have already been delivered to you or you have collected them, the provisions set out in clause 11.4 of the Rules shall also apply.

11.1.6. Legal entities are not entitled to withdraw from the purchase and sale agreement.

11.2. Exchange and return of goods in case of delivery of the wrong goods:

11.2.1. If you have received goods that are not the ones you ordered, you must immediately, but no later than within 7 (seven) working days, inform us of this at the e-mail address specified in the Store. We undertake to collect such goods at our own expense and replace them with the correct goods. In the event that we do not have the ordered goods, we will refund the money paid for the item(s). We will refund your money within 14 (fourteen) calendar days from the day we receive your notice that you are withdrawing from the contract. If the product has not yet been returned to us, this period is counted from the day the product is returned to us. By accepting these Terms you agree that refunds will be made to your bank account, unless you and we agree otherwise.

11.2.2. The procedure for returning products and receiving a refund is set out in clause 11.4 of the Rules

11.3. Rules for exchanging and returning products of inadequate quality:

11.3.1. Any defects in products sold are remedied and faulty products are exchanged or refunded in accordance with the procedure established in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.

11.3.2. If you purchase a product of inadequate quality and record this in the delivery–acceptance document (if not recorded, the provisions of clause 11.1 of the Rules apply) or if the inadequate quality of the product is due to a manufacturing defect that existed at the time of purchase of the product, or to non-compliance with the specifications indicated by the manufacturer, you may return the product and, at your choice, you may request:

11.3.2.1. that we repair the product free of charge within a reasonable period of time, if the defect can be remedied;

11.3.2.2. that the purchase price of the product is reduced accordingly;

11.3.2.3. that the product is replaced with an equivalent product of adequate quality, except where the defects are minor or have arisen through your fault;

11.3.2.4. a refund of the price paid and withdrawal from the purchase–sale agreement, where the sale of a product of inadequate quality is a material breach of the order.

11.3.3. You may choose only one of the remedies listed in clause 11.3.2 of the Rules. You must state your choice when returning the product, and you may do so only once. If, after you have chosen a remedy provided for in clause 11.3.2, We are unable to implement it, We will offer you an alternative remedy provided for in clause 11.3.2. You are not entitled to change the chosen remedy.

11.3.4. To return products of inadequate quality, you must comply with the following conditions:

11.3.4.1. notify Us by e-mail at the address specified in the Store, and indicate the products you wish to return;

11.3.4.2. provide proof of purchase of the products and the warranty card (if one was issued);

11.3.4.3. submit a written request in free form.

11.3.5. You may exercise your right to return products of inadequate quality within the period set out in Article 6.338 of the Civil Code of the Republic of Lithuania.

11.3.6. We have the right to refuse to accept your returned products if you do not follow the return procedure set out in the Rules. When products are returned, clause 11.4 of the Rules applies.

11.3.7. You must pay the delivery and return costs of the product, and we, once we have confirmed that the product has been returned due to inadequate quality, must refund the delivery and return costs you incurred, except for the exceptions provided for in the Rules.

11.3.8. We will refund your money within 14 (fourteen) calendar days from the day We receive your notification about the defective product. However, if the product has not yet been returned to Us, this refund period is counted from the day the product is returned to Us. By accepting these Terms you agree that refunds will be made to your bank account, unless you and We agree otherwise.

11.3.9. Separate rules and conditions for returning products of inadequate quality may be set out in the Product descriptions, in any warranty certificates (guarantees) supplied with them, and in the warranty conditions specified by the manufacturer.

11.4. Terms and conditions for returning products and receiving a refund:

11.4.1. You may exercise the right to return products only if the return period has not expired, the products have not been damaged, their appearance and properties have not substantially changed and they have not been used. We will also take into account any improper actions by the Buyer, such as incorrect use or care of the product, intensive wear or mechanical damage. These conditions may not apply when returning faulty (defective) goods. All returned items must have their original labels and undamaged original packaging. The product you return must be in the same condition as when you received it, including all accessories. When returning a product, you must provide proof of purchase (invoice) and the warranty card (if one was issued).

11.4.2. Any gifts or accessories supplied with the purchased item must be returned at the same time.

11.4.3. When returning goods, you must state the sender's address and pack the goods properly so that they are not damaged in transit. We will not refund you for items that were damaged in transit. We are not responsible for parcels that are sent in inadequate packaging, with an incorrect address, or for parcels that are lost or damaged in transit.

11.4.4. If you have purchased a set of goods, you must return the entire set to the Seller, i.e. you may exercise the rights relating to the return of goods only in respect of all goods in the set. If at least one item in the set fails to meet the requirements set out in clause 11.4.1 of the Rules, We have the right to refuse to accept the return of the entire set of goods.

11.4.5. If you exercise your rights under clauses 11.1-11.3 of the Rules, you must comply with the requirements regarding the return of goods set out in the Rules and follow the procedure specified in them.

11.4.6. You may return the Goods by delivering them to our showroom, by courier or by post. The Goods must be returned to us at the address indicated by us in the confirmation sent to you acknowledging receipt of your notice of withdrawal from the contract.

11.4.8. If you exercise the rights set out in clauses 11.1-11.3 of the Rules, we will refund your money within 14 (fourteen) calendar days after we receive your notification. If the goods have not yet been returned to us, this period is calculated from the date on which the goods are returned to us.

11.4.9. By accepting these Rules, you agree that any refund will be paid into your bank account, unless you and we agree otherwise.

11.4.10. If you exercise the rights set out in clause 11.1 of the Rules, you will be refunded the price of the goods and the cost of delivering the goods. If you exercise the rights set out in clauses 11.2-11.3 of the Rules, you will be refunded the price of the goods, the cost of delivery and the cost of returning the goods (if incurred).

11.4.11. Additional delivery costs are not refunded if you chose a delivery method other than the cheapest delivery method offered by us.

11.4.12. If you exercise the rights set out in clause 11.1 of the Rules, you are responsible for any decrease in the value of the goods resulting from actions by you that are not necessary to determine the nature, characteristics and functioning of the goods.

11.4.13. The goods cannot be exchanged, no money is refunded and the warranty does not apply if: (a) defects in the goods have arisen due to your fault or unsuitable conditions of use (humidity, heat, etc.), (b) the goods have been damaged intentionally or through negligence (affected by chemicals, water, open flame, high temperature, sharp objects, mechanical damage, etc.), (c) the rules for the use or storage of the goods have been breached; (d) the goods have been used improperly or not for their intended purpose, (e) the defect in the goods is minor or insignificant, (f) in other cases provided for in the manufacturers' warranty conditions. You do not have the right to terminate the purchase agreement if the defect in the goods is insignificant.

11.4.14. We have the right not to refund the amounts paid by you until the goods have been returned to us and checked for compliance with clauses 11.4.1 and 11.4.13 of the Rules.

11.4.15. If, when exchanging goods, there is a difference in price, you must settle with us according to the recalculated prices.

12. Liability

12.1. You are responsible for any actions taken while using the Store.

12.2. We are exempt from any liability where losses arise because you, disregarding our recommendations and your obligations, did not familiarise yourself with these Rules and the Privacy Policy, although you were given the opportunity to do so.

12.3. If the Store contains links to third-party websites, we do not guarantee that the information accessible via these links is correct, complete or accurate. Such third parties are responsible for the content, correctness, completeness and accuracy of the information they provide. We are not obliged to verify transmitted or stored external information or to detect any unlawful activity.

12.5. You are fully responsible for safeguarding your login details and for any disclosure and/or transfer of them to third parties. If a third party uses the services provided in the Store by logging in using your login details, we will treat this person as the Buyer. All duties and liabilities arising from, or related to, actions taken by third parties using your login details rest solely with you.

12.6. By using the Store, you do not obtain any copyright or other intellectual property rights in the information, trade marks or other content made available in the Store and you may not use any of them without the permission of the relevant rights holder.

13. Our marketing activities

13.1. At our discretion, we may run various promotions or games in the Store which are subject to special terms.

13.2. We have the right, unilaterally and without prior notice, to change the terms of promotions or games or to cancel them. Any change to, or cancellation of, the terms of a promotion takes effect from the moment the change (or cancellation) is adopted and published.

14. Exchange of information

14.1. In accordance with these Rules and the Privacy Policy, we send all notifications to the email address you provided during registration or when ordering goods, or by SMS to the phone number you provided.

14.2. You shall send all notifications and questions to the email address specified in the Store.

15. Dispute resolution

15.1. Any disputes arising out of the performance of these Rules shall first be resolved by negotiation. If no agreement is reached, disputes will be resolved in accordance with the procedure laid down in these Rules and the laws of the Republic of Lithuania.

15.2. A Buyer who believes that their rights have been infringed must contact the Seller in writing and set out their claim no later than 3 (three) months from the date of the alleged infringement. The Seller must, free of charge, examine the request and provide a detailed, reasoned written response, supported by documents, within 14 (fourteen) days at the latest. If the issue cannot be resolved, the Buyer has the right to apply to the body responsible for the out-of-court settlement of consumer disputes (State Consumer Rights Protection Service, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to a court of law.

15.3. You also have the right to use the Online Dispute Resolution Platform – ec.europa.eu/odr/.

16. Final provisions

16.1. These Rules have been drawn up in accordance with the laws of the Republic of Lithuania.

16.2. Relationships arising out of these Rules are governed by the law of the Republic of Lithuania.f